|
Having Said That...
Be Your Own Career Counsellor
“The Angry Customer”
Situation
A customer was furious. Delayed service. Raised voice. Team suggested — “Explain kar… defend kar.”
Thought Bubble
If I argue, I may be right… but will this calm him?
Having Said That…
He first acknowledged frustration. Let customer speak. Then explained solution. Tone shifted. Issue resolved. He says — “Kabhi kabhi problem solution se nahi… sunne se solve hoti hai.” 
|
