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One Minute
Why We Work
“The system itself doesn’t expect more”
I Am Alert To…
I’ve been in this department for years.
I Am Impacted By…
If they wanted this done properly, they’d design it better.
I Am Rooting For…
I convince myself that my limited effort is aligned with the system’s own seriousness. Poor design becomes permission for poor delivery.
One Minute!
I match my effort to the system’s expectations — not the citizen’s needs. 
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