POLLS : Best Foot Forward
Most institutions present a polished version of themselves—slick brochures, scripted speeches, curated achievements. This survey invites you to compare that public face with your real everyday experience and notice the interesting gap between institutional storytelling and ground truth.
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9. The Image-Protective Reflex: Any complaint, challenge, or suggestion is seen as “image harming.” Instead of facing feedback, institutions prefer polishing the narrative further. Good intentions get redirected into PR rather than reform.
Question: How often does genuine feedback get discouraged because it might “hurt the institution’s image”?
